Zrec terms of service
Last updated 28 September 2026. These terms are an agreement between you and DEZDOK PRIVATE LIMITED (“Dezdok”, “we”), which makes Zrec: the web app at zrec.dezdok.com and the Zrec desktop recorders for Windows and Mac (together, “the service”). By creating an account or using the service, you agree to them. If you use Zrec for a company, you agree on its behalf and confirm you’re allowed to.
1. Your account
You need an account to use Zrec. Give accurate details, keep your password safe, and tell us at once if you think someone else has used your account. We may decline a sign-up or suspend an account that breaks these terms. You’re responsible for what happens under your account, and a workspace admin is responsible for the people they invite.
2. Plans, minutes and payments
Zrec is paid for in minutes. Transcribing a recording uses minutes equal to its length, rounded up to the next whole minute, and includes one set of minutes of meeting. AI credits pay for Best quality minutes, writing minutes again and asking questions across meetings. What each plan includes and what it costs are on the pricing page, and the cost of an action is shown before you run it. If processing fails on our side and produces nothing, the minutes or AI credits it used are returned automatically.
Pay As You Go has no monthly fee and includes a small allowance of minutes and AI credits each month, which expires at the end of that month. You can buy minute bundles and AI credits at any time. Bundles last 12 months, or until the paid plan they were bought on ends, whichever comes first. Credits bought before plans were introduced convert once, at their rupee value, into minutes that don’t expire.
Pro and Team plans are subscriptions, billed in advance each month or year through Razorpay (UPI Autopay or card), and they renew automatically until you cancel. Each plan month’s included minutes and AI credits expire at the end of that month. Team plans are billed per seat, members of the workspace share its minutes, and people who only read meetings are free. You can cancel at any time: the plan runs to the end of the period you have paid for and is not renewed, and refunds follow our cancellation and refunds policy. If a renewal payment fails, the plan stays active for 7 days while you fix it.
Prices are in Indian rupees and exclude GST, which is added at checkout and shown on your GST invoice. We may change prices; a change applies from your next renewal or purchase, and we will tell you before it does. Every plan has fair-use limits (the longest single recording, and how much you record in a day) and keeps recordings for a set time: 3 months on Pay As You Go, and for as long as your plan runs on a paid plan. On Pay As You Go, to keep the service reliable for everyone, a single recording can be up to 3 hours long; paid plans have no limit on recording length. Downloads of recordings, minutes and transcripts are part of paid plans; on Pay As You Go you can copy the minutes and the transcript. Recordings older than 3 months may be deleted once you are on Pay As You Go; after a paid plan ends, nothing is removed for 30 days so you can download what you need. Minutes, bundles and AI credits aren’t refundable or exchangeable for cash, except where the law requires. Zrec is in early access, so features and limits may change while the product develops.
3. Recording other people
Recording laws differ between countries and states, and many require the consent of everyone in a conversation. You are responsible for telling people that a meeting is being recorded and for having any consent the law requires. Zrec helps by offering a recording notice and a link where participants can ask for a recording to be deleted, but using those tools doesn’t by itself make a recording lawful. Don’t record anyone where you aren’t allowed to.
4. Your content
Your recordings, transcripts, minutes and notes (“your content”) belong to you or your organisation. You give Dezdok permission to store and process your content only to run the service for you: transcribing, identifying speakers you’ve named, writing minutes, answering your questions and keeping backups. We use processing providers to do this, as the privacy policy explains. We don’t sell your content or use it for advertising.
5. Acceptable use
Don’t use Zrec to break the law or anyone’s rights; to record people secretly or without required consent; to upload content you have no right to; to try to access other people’s accounts or workspaces; to interfere with or overload the service; or to copy, resell or reverse-engineer it. We may suspend or close accounts that do.
6. AI-generated minutes
Transcripts, speaker names, minutes, action items and answers are produced automatically and can be wrong or incomplete. Every point links back to the recording so you can check it. Check anything important before relying on it, especially for legal, financial, medical or employment decisions.
7. The desktop recorder
The recorder runs on your computer and records your microphone and your computer’s sound only while a recording is running. You can quit it, stop it starting with your computer, or uninstall it at any time. Keep it updated; older versions may stop working with the web app.
8. Availability and changes
We work to keep Zrec available and your content safe, but we can’t promise the service will be uninterrupted or error-free, especially during early access. We may change, add or remove features. If we make a change to these terms that matters, we’ll tell you by email or in the app before it takes effect; continuing to use Zrec after that means you accept it.
9. Ending your use
You can stop using Zrec and ask us to delete your account at any time. We may suspend or end your access if you break these terms or if we stop offering the service; where we can, we’ll give you notice and a chance to download your content first. Deleted meetings are erased permanently within 30 days.
10. Liability
To the extent the law allows, the service is provided “as is”, and Dezdok isn’t liable for indirect or consequential losses, lost profits or lost data, or for how you use recordings, transcripts or minutes. Our total liability for any claim about the service is limited to the amount you paid us for it in the 12 months before the claim, or INR 5,000 if you paid nothing. Nothing in these terms limits liability that can’t be limited by law.
11. Law and disputes
These terms are governed by the laws of India. If a dispute can’t be settled by talking to us first, the courts of India will have jurisdiction.
12. Contact
Questions about these terms: megan@dezdok.biz.