Cancellation and refunds

Last updated 26 September 2026. This policy covers payments to Dezdok Private Limited for Zrec plans, minute bundles and credits.

Cancelling a plan

You can cancel a monthly or yearly plan at any time from Plan and billing in the app. Cancelling stops the next renewal: you keep the plan and its minutes until the end of the period you have paid for, and you are not charged again. After the plan ends, your account moves to Pay As You Go and your meetings stay available for 30 days so you can download what you need.

Refunds

Plans are billed in advance for each month or year, and payments for a period that has started are not refunded, except where the law requires it. Minute bundles, AI credits and credits are not refundable once bought, and cannot be exchanged for cash.

We refund in full if you were charged twice for the same thing, charged after you cancelled, or charged because of an error on our side. Write to megan@dezdok.biz within 30 days of the charge with the payment ID. Approved refunds go back to the original payment method, usually within 5 to 7 working days.

When processing fails

If transcription or minutes fail on our side and nothing is produced, the minutes or AI credits used are returned to your account automatically.

Contact

Questions about a payment: contact us.